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Delivery Methodologies

Our delivery methodology is based on a 4-stage process approach to ensure your success. Regardless of where you are in the program lifecycle we can cater to your requirements. Depending on your needs we can manage specific parts of your program or the entire program life cycle.

This process is designed to not just meet stated expectations, but also to reflect our philosophy of creating real value for our customers. We have a holistic approach that goes beyond mere cost savings for your company. By understanding your business and through our relationship with you, we create value in meeting your short term goals while keeping in mind long term business framework.

Specification/Request from Client
Analyze, Detail Work Specification, Delivery Plan
Execute
Quality Check/Validation
Delivery through FTP/Email


1. Project Analysis

Project analysis is not only understanding your stated needs, but carrying out analysis beyond that to provide solutions designed to enhancing your business needs and practices.

We conduct a comprehensive study of the processes involved and give our input on the components of your business that can be handle by our offshore team. It is our experience that customers tend to underestimate the extent and nature of work that can be handled. A strategy is devised that will fulfill immediate requirements, or if chosen, can be carried further to provide solutions to expand and increase your business. Impact analysis is conducted to further aid in risk reduction for the process as a whole.

2. Pilot Project

GLOBALITE establishes proof of concept even before you enter a formal arrangement by conducting a pilot project. This will clearly define parameters of quality, productivity, turn around time, and cost efficiency.
We strive to exceed expectations right from this stage. This is the point where customers realize the enormous potential of offshoring when they see the value that is created.
Typically, a pilot program is carried out over a 30 day period, but this could vary depending on the service you are seeking.

3. Transition Management

We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges in this stage are different from actual execution. We have created a specialized team who will work with you and the execution team to make sure that standards and efficiency do not drop. Defining Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, are established at this stage. Hereafter; schedules, finalization of the contract, and the facilitation of customer visits will occur if required.

4. Program Management

At GLOBALITE, program management is carried out at two levels. At the execution level we supervise the program to ensure that agreed upon parameters of quality, productivity, and turn around time are met.

Getting Started

If you are looking at Globalite Solutions for your requirements, please fill in our Enquiry Form. The Customer Engagement Team will either drop you a line or give you a call, depending on which method of contact you would prefer, within 48 hours or by the next working day. Even if you are not ready to proceed with a work order, you are always welcome to get in touch with us to find out more.

Management Methodology

Mature customer management organizations, whether internal or third-party outsourcers, are distinguished by the consistency in which they achieve their goals. For an outsourcer to perform at this level, they must not only deliver results month-over-month, but they must also be able to balance discreet projects for multiple clients - each with their own unique expectations, requirements and objectives. Over the course experience, GLOBALITE has developed a proven methodology for managing our clients operations. By strictly adhering to this process on each engagement, we are able to start hitting your objectives sooner, and run a more consistent steady-state operation on your behalf.


GLOBALITE Delivery Framework



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